Change Process Manager / Change Management Specialist

Projects inevitably involve change – whether it is a project to integrate a new acquisition, launch a new service or project, or set up a new function or team. Sometimes the project itself is merely the lynchpin around which the associated organizational changes revolve.

Often the people involved in the project themselves, are too preoccupied to also manage the associated changes in the organization, the repercussions of the project and the relationships with other stakeholders such as clients and other staff.

Keeping tabs on all of these effects and changes, keeping the organization aligned with the project outcomes, and ensuring employee adoption and usage, is the job of the Change Process Manager.

This person usually focuses on the people side of change associated with the project – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize and speed up employee adoption and usage and minimize resistance. Roles and responsibilities include:

  • Assess the change impact and management
  • Create change management strategy and plan, and lead it
  • Identify, analyze, prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult with, and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support communication and training efforts
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with project members
  • Integrate change management activities into the project management plan
  • Evaluate and ensure user readiness
  • Track and report issues

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